1.Q:Are you manufactory or trade company?
A: We are manufacturer .Our factory located in Shandong, China. with rich experience of more than 10 years in window decoration field.
2.Q:Can provide free samples?
A: Yes.Free sample is ok.Express cost will be afford by buyers.
3. Q:What's your MOQ?
A:We can accept small orders. Our MOQ is 10-20 square meters
4. Q: What's your leading time?
A:Our leading time is 15-20 days after deposit and all the details /confirm/ied
5. Q:How you make sure your shutters in high quality standard?
A:1)We use the best material for our plantation shutters. Only Basswood and PVC no Paulownia
2)Every shutter will have it's own code and steel seal. All of our shutters can be backdated.
6. Q: Service promise
A:* Your inquiry related to our products or prices will be replied in 12hours in working date .
* Every penny you paid will be valuable.
* Compensation will be covered in next order even if there is only one pc of failed product.
7.Q:Would you produce OEM brand or design?
A:Yes,we have our designer department, tooling department.
We can make any OEM products according to your request.
8.Q:How about your payment term?
A: (1) 50% deposit,balance 50% payment before shipment.(If the amount is below $10000)
(2) 30% deposit,balance 70% payment before shipment.(If the amount is above $20000)
9.Q:How would you control your shutters quality?
A: (1) Set specifications and quality standards
Set specifications quality standards and Test method according to the customer’s requests before we place the order ;
(2) First piece inspection Before mass production,our production manager will do assembly of 500SQM as a test to see the points, with production line leader, tell him the instructions and matters needing attention.
(3) 100% Process inspection QC will do 100% inspection to see if there is any irregular assembly problems.
(4) 100%Final inspection When one order finished, QA will do 100% inspection of them, to check the functions and appearance.
10.Q:How to order
A:Step1: customer send us size of each window, and confirm the frame & mount method.
Step2: choose your plantation shutters material and color.
Step3: inform us your requirements, like sliding, bifold, tier-on-tier, bay window etc.
Step4: make quotation and customer /confirm/i.
Step5: deposit and we make drawing.
Step6: modify & confirm your plantation shutters drawing and begin production.
Step7: send pictures to customer when finished, or customer make inspection in our factory.
Step8: balanced payment and deliver the plantation shutters.